FREQUENTLY ASKED QUESTIONS
about prestige
Explore our FAQs to learn more about our services, or reach out to our friendly team for personalised assistance for your situation.
Do you only repair Prestige vehicles?
No, we repair all vehicle makes and models, ensuring high-quality workmanship no matter what you drive.
Do you only do insurance repairs?
No, we handle both insurance and private repairs. Whether you're going through an insurance claim or need private repair work, our team is here to help with the same high-quality service and attention to detail.
Where are you located?
We have three state-of-the-art locations across Melbourne for your convenience, including Doncaster, Burwood and Footscray
Do your repairs come with a guarantee?
Yes, we stand by our work with a lifetime guarantee on all repairs for your peace of mind.
Do you work with all insurance companies?
Yes, we work with all insurance companies when you are not at fault. If you are at fault, it will depend on the details of your specific policy—our team can assist you in understanding your options.
general questions
Some common questions our customers have
Can you provide an accident replacement vehicle?
Absolutely! We offer accident replacement vehicles to keep you on the road while your car is being repaired.
What are your business hours?
Our operating hours vary slightly by location, but in general, we’re open Monday to Friday from 7:00 AM to 5:30 PM, with Saturday appointments available upon request.
How long will my repairs take?
Repair times vary based on the extent of the damage, the availability of parts, and the complexity of the repairs. Our team will assess your vehicle, provide you with a detailed time estimate, and keep you informed throughout the entire process. We strive to complete all repairs as efficiently as possible while maintaining the highest quality standards.
Can I get an estimate before committing to the repair?
Yes, we provide free, no-obligation quotes so you know exactly what to expect before proceeding with repairs.
Still have questions?
Contact our friendly team today—we’re here to help with any inquiries and provide guidance tailored to your specific situation. Whether you need assistance with an insurance claim, a private repair, or simply have questions about the process, we take the time to understand your needs and offer personalized solutions. Let us make your repair experience as smooth and stress-free as possible!
Why pRESTIGE aUTOMOTIVE REPAIR GROUP?
Not at fault claim services
all makes and models
lifetime guarantee
excess reductions
free Pickup & Delivery
electric vehicle repairs
LOCATIONS WE SERVE
Prestige Automotive Repair Group has built a reputation as Melbourne’s preferred provider of smash repairs across Victoria. At each one of our workshops, you’ll find highly accredited and experienced paint and panel technicians, supported by the industry’s best technology. We always offer quality service, whether it’s for a minor repair, or an entire smash repair job.
How WE Work
We’re here to get you back on the road as soon as possible. Here’s how we do it:
Claim Lodged
Get in touch with Prestige Automotive Repair Group to begin the process. Our team will assist you in lodging your claim and ensure everything is set in motion smoothly.
Assessment & Approval
Your vehicle will be thoroughly inspected and quoted, with the insurance company assessing the damage. Once approved, we’re ready to begin repairs.
Repairs Underway
While our expert technicians restore your vehicle using genuine parts and state-of-the-art equipment, you can stay on the road with one of our accident replacement vehicles.
Ready to Go
Your vehicle is fully restored to its pre-accident condition. You can pick it up or have it delivered, knowing it’s been repaired to the highest standard—ready for you to drive away with confidence.
UPLOAD YOUR SMASH – GET A FAST REPAIR QUOTE
Skip the hassle and get your repair started in minutes. Simply upload photos of your vehicle’s damage, and our expert team will provide a quick, accurate quote—getting you back on the road sooner.
Fast. Simple. No obligation.
Manufacturer Approved & Authorised Repairer
